Posts Tagged ‘Jaduka’

Your Connections. Our Commitment.

Wednesday, December 30th, 2009

Every day is a wonderful day when working at NetworkIP!

OK, so maybe I’m exaggerating a bit; some days aren’t so wonderful and some are even down right tough, but that is true of every job (even Santa’s). However, the holidays truly are a wonderful time of year to work at NetworkIP. No, I’m not just saying that because it’s the time of year when we have our annual rockin’ company party.

It has everything to do with knowing that our relatively small company makes a significant impact in so many lives around the world. As we watch our call counts reach peak volumes during this holiday season, we know that families and friends across the globe are being connected. All of our employees are hard at work every day to ensure that each valued call is connected with quality and clarity.

Knowing that we are trusted to provide these connections makes being part of NetworkIP and coming to work each day so special for me. “Your Connections. Our Commitment.”, is much more than just a tag line for all of us.

So pick up the phone and stay connected to your family and friends during this special time of the year.

Brian Kirk
VP Business Development
NetworkIP and Jaduka

Keeping Your Eyes and Ears Open

Wednesday, October 7th, 2009

Given the speed of technology advancements it is imperative that we all keep our eyes and ears open to new opportunities. In my opinion, there has not been anything as exciting as what we have seen take place in the mobile industry in the last 5 years - both here in the U.S. and abroad.

From a prepaid perspective, 2009 has to be the most impressive year yet. It was in early January that Boost Mobile introduced their $50 unlimited plan and from that point forward the “Prepaid Mobile Price Wars” began. Maisie Ramsay just recently wrote a great article titled “Duking It Out In Prepaid” in Wireless Week on this subject. Beyond the price wars, the introduction of smart phones and the demand for mobile applications have really changed the face of prepaid mobile.

Also in 2009 we have seen an explosion in the number of mobile applications developed, and more importantly paid for and downloaded. While Apple’s iTunes store model has been by far the most successful (2 billion applications downloaded to date), Nokia, T-Mobile, Verizon, and Windows have all introduced their application store models in an attempt to gain market share in this space. I foresee the day when having a mobile application for your company is just as important as having a website.

As I leave my hotel room this morning and make the short walk to the San Diego Convention Center to attend CTIA Wireless I.T. and Entertainment my eyes and ears will be open to the many new mobile opportunities that lie ahead for NetworkIP and our customers.

Brian Kirk
VP Business Development
NetworkIP and Jaduka

Meet In the Middle and Transact

Wednesday, February 4th, 2009

An article this morning on mobile commerce - “Survey Says: Retailers Need to Go Mobile” - referenced a recent survey conducted by Foresee Results that reported nearly a third of online shoppers said they used their mobile phone as part of their regular shopping trip.  Whether used for calling or texting a friend for advice prior to making a purchase, or for taking a picture of a product with their mobile phone and sending it to themselves to look at it later from home, the mobile phone has become an important tool that consumers use when making purchase decisions. The article went on to explain the need for brick-and-mortar retailers to consider developing and offering mobile applications to their customers in hopes of increasing their sales numbers.

The article concluded by asking its readers, “How else do you think brick-and-mortar retailers could appeal to mobile-enabled shoppers?”

I’m a huge fan of mobile applications and I use my mobile for anything and everything that I can.

At NetworkIP and Jaduka, we have long envisaged that consumers who buy products and services at brick-and-mortar retail outlets will migrate to buying through their mobile phones and hand-held devices. That’s why NetworkIP and Jaduka have deployed a robust, global transaction processing platform that brands can use to engage with their customers both online and offline.

Our platform affords consumers four unique options for purchasing product, activating products, and even renewing existing product subscriptions: via the web, through traditional voice applications (using both automated Interactive Voice Response (IVR) solutions and traditional customer service), through mobile devices and via over 500,000 retail outlets equipped with Point of Sale (POS) capabilities.

Hunter Newby of Internet Telephony Magazine described our platform as “a virtual real estate for a giant digital Wal-Mart!…an IP version of a free-trade zone allowing multiple parties to virtually meet in the middle and transact.”

We agree, and the future, is, indeed, exciting!

Brian Kirk
VP Business Development
NetworkIP and Jaduka

Telecom 2.0 - Where We’re Headed

Monday, January 26th, 2009

Last Wednesday at PTC ‘09 in sunny Honolulu, Hawaii, our CEO and President, Pete Pattullo, participated in a Telecom 2.0 panel moderated by Gary Kim of IP Business magazine. Joining Pete on the panel were IntelePeer CEO Frank Fawzi and Jeff Lattomus, Area VP of MetaSwitch.

Pete shared with Gary and the audience that NetworkIP formed in 1997 as a Telecom 2.0 company; we built our platform from a “clean sheet of paper” and pioneered a revolutionary business model (at the time) of providing hosted voice applications for customers. Back then, the Telecom 2.0 label didn’t exist, and analysts often categorized us as a CLEC (competitive local exchange carrier).

Now, 10 years later, our core voice and transaction services platform is highly evolved. Our patented software has matured through 8 iterations. Our hosted services model makes it easy for customers to run and manage all varieties and complexities of business applications. And while we process over 25 million API transactions a month, we realize that those APIs are only the table stakes of Telecom 2.0.

For we are all about enabling frictionless transactions and solutions for the enterprise that enable customers to easily and cost-effectively solve complex business problems and drive efficiency, especially in this challenging economic climate.

Pete further elaborated that In 2009, our subsidiary, Jaduka, will be working closely with partners like IBM and initiating new relationships to meet the growing demands of Fortune 2000 companies. We’ll also integrate our real-time transaction processing engine, our billing solution, and provisioning capabilities in ways that save our customers money and enhance their business processes.

Telecom 2.0: that’s where we’re headed.

Brian Kirk
VP Business Development
NetworkIP & Jaduka

New Year, New Business Processes

Friday, January 2nd, 2009

I just received a recorded message from the local Toyota dealership in Austin. The message indicated that my vehicle is due for service and then provided me with the dealership phone number so I could call and schedule an appointment.

The approach Toyota is taking in proactively reaching out to their customer is good, but it’s not good enough and, in this instance, it wasn’t frictionless enough to get me to stop what I was doing and make a service appointment.

What might Toyota have done better?

1. Indicate which car required service. I own two Toyota vehicles so how about listing the year, make, and model of the vehicle that requires service.
2. Provide more specific information. Indicate type of service that is due and the cost.
3. Provide a more convenient call to action. Give me the option to connect to a customer service person by pressing a button, or to schedule the appointment via an IVR while I am still on the line.

Telling me which car required service and giving me the specific service information is good. Better is connecting me directly to a customer service agent (press 1 to connect schedule an appointment now) or allowing me to schedule an appointment via an IVR; either of those two options would have likely sealed the deal.

A call to action needs to be seamlessly integrated with convenience and one-click actions to enable the feeling of convenience. In lieu of that, if a customer doesn’t capture the number that is quickly rattled off, it’s less likely the customer will call the dealer. In my case I won’t make the call to the dealer until I have a problem with one of my cars or I remember that it’s time to change the oil.

In 2009 you will see more companies – from major enterprises to suppliers and distributors to brick and mortar establishments – deploying communications enabled business processes (CEBP) in ways that improve customer experience and drive sales. The NetworkIP Jaduka Intelligent Platform and our APIs enable businesses to deploy low-cost, efficient CEBP solutions and accrue benefits from day one. With CEBP, every sale has a far greater chance of being completed, and the customer experience will be both richer and frictionless.

Brian Kirk
VP Business Development
NetworkIP & Jaduka

SaaS & Mobile Productivity: Bright Spots for 2009

Tuesday, December 23rd, 2008

While most companies are reporting lower than expected earnings in 2008, there are some bright spots. NetworkIP has had our best year ever, reflecting a growing adoption of the NetworkIP Jaduka “Intelligent” Platform for telephony, voice/data applications, and feature development.

The Wall Street Journal reports that while software purchases are expected to decline, three pockets of technology will grow: Software as a Service (SaaS), Mobile Productivity Applications, and Security solutions.

We agree. We’re seeing a large increase in the numbers and types of telephony and commerce applications running on the NetworkIP Jaduka “Intelligent” Platform.  Adoption of our SaaS solutions and voice API is growing by about a million API calls a month. Our voice API opens call control and transaction processing to businesses, enabling them to more efficiently manage products and accounts in the cloud.  In 2009 we expect to see substantial gains as our platform is adopted by thousands of businesses developing applications on popular SaaS ecosystems like Serena.

In 2009 we will be releasing the first of several Mobile Productivity applications, including an iPhone Conferencing application based on Jaduka’s Conferencing API.  Just like our Web-based Conferencing solution, the new iPhone Conferencing application will allow users to start and manage conference calls from the palm of your hand.  Whether you need to connect to 3 people or 50 people at once, this application will make it easy.

It’s frictionless solutions like those offered by NetworkIP and Jaduka that are connecting people, improving business, increasing efficiency, and delivering significant value and costs savings to businesses. We look forward to 2009 with enthusiasm and vigor.
 
Brian Kirk
VP Business Development
NetworkIP & Jaduka

Tough Economies Can Drive Innovation

Wednesday, November 19th, 2008

Whether we are currently in a recession is debatable, but whether or not we are dealing with tough economic times right now is not. It was just two months ago that the federal government took over Freddie Mac & Fannie Mae, then came the $700 billion bailout for financial institutions that included Freddie & Fannie, the Dow Jones Industrial average has dropped 4,961 points or 38.29% since this time last year (November 20, 2007), & now the big 3 car manufacturers are requesting a $25 billion dollar bailout. During all of this, the IT & telecom sectors have begun to feel the pinch too. This is evident from layoffs reported by Sun Microsystems, job cuts by Cisco right here in Texas, 10,000 job cuts announced by BT, 3,000 cuts by Motorola, & unfortunately the list goes on & on.

In response to these tough economic times companies need to look to new & innovative solutions that can save them money, time, & ultimately help them succeed in growing their business. We are always looking for ways to grow our business by investing in solutions that save us time & money. Just recently we were featured in an article about how we have used virtualization in order to streamline our systems administration processes all while saving money too.

Many of our products & services result in costs & time savings for businesses & I wanted to share a few in hopes that they may help your business.

Web & Audio Conferencing
Provides businesses with affordable, on-demand conferencing that can be used anytime by simply picking up the phone & dialing a personal code. The service includes a convenient Online dashboard for account management, monitoring live conference calls, & reporting.

Transaction Processing Services
We manage 860 million end-user accounts & we process well over 19 million transactions per day. Our transaction processing capacity is capable of handling over 40 billion transactions per year - more than enough for practically anything that a business could dream up.

Least Cost Routing & iQT
By combining our Least Cost Routing (LCR) engine with our patented iQT technology we can monitor & analyze ever call in real-time & automatically remove carrier routes that do not meet strict quality standards. The result is the best possible ratio of quality & pricing for terminating your calls.

By using these & many other products & services you can save your business money & precious time that can be better spent focusing on your core competencies & your customers.

Brian Kirk
VP Business Development
NetworkIP & Jaduka

Mobile Money Transfer From Around the World

Thursday, November 13th, 2008

The last day of MMT08 was focused on the true landscape of the mobile money transfer market & offered insight on how to succeed in this emerging market. As conference delegates, we had an opportunity to directly interface with the CEOs of many of the companies who have already deployed MTT solutions. The list of CEOs & their companies included Michael Joseph of Safaricom, Karim Khoja of Roshan, Brian Richardson of Wizzit, & Carol Realini of Obopay who have all had their own unique experiences developing & deploying MMT solutions.

Of the four CEOs that offered their insights, Carol Realini of Obopay is the only one whose company is experienced with deploying a MMT solution in the States. I understood Realini’s description of the MMT market in the U.S. very well which today is primarily made up of unbanked & underbanked immigrant workers & teenagers. For those teenagers that are adopting Obopay’s MMT solution it is more about convenience than anything else & since teenagers trust almost any application available on their phone it’s no wonder that this market is one of the first to adopt Obopay’s solution. In the States the MMT market is also being utilized by working immigrants because MMT offers them both a convenient & more importantly a cost saving option compared to traditional means of transferring money such as Western Union & MoneyGram.

Banks, Point of Sale (POS), eCommerce solutions, etc. are readily available in the States. In other countries, these solutions are practically nonexistent. What is readily available in these other countries with undeveloped baking & payment solutions are cell phones & because of this reason MMT is taking off!

Brian Richardson, CEO of Wizzit, did a beautiful job of describing the undeveloped market his company is working hard to serve in Africa where less than 4% of the population is banked. Richardson gave an uplifting & passionate presentation about the opportunity that exists in Africa & why his company is taking an innovative approach of bringing the banks to the unbanked; not the other way around. Richardson asked the audience of the conference to consider giving up all bank accounts, credit cards, debit cards, Internet banking, etc. The question was followed by an uncomfortable silence while we all pondered the difficulties that this would present in our lives & what the unbanked population deals with on a daily basis.

The current situation in Africa does not nurture a system for banking. Banking fees are high, the banks are open for short periods of time (9am - 3:30pm), banking services are poor, & the banks are an average of 30 kilometers (18 miles) from where most Africans live. Cash is an expensive, dangerous, & an inconvenient option, but despite the inconvenience & danger cash presents it is still a better option than banking at a conventional bank in Africa.

It was evident from beginning to end that Richardson possess real passion & excitement for this industry & to succeed in any business passion & excitement are key. Just as we at NetworkIP through our own passion & excitement have brought affordable & quality telecommunication services to the unbanked & underbanked here in the States, I hope that Wizzit will succeed in empowering those in Africa with a banking solution using MMT.

Brian Kirk
VP Business Development
NetworkIP & Jaduka

Mobile Money Transfer Regulatory Hurdles

Monday, November 10th, 2008

First to present this morning at the Mobile Money Transfer Conference (MMT08) here in Dubai was Ryan Gilbert of 1688 Inc. Gilbert excited the crowd when he described the size & potential of the Mobile Money Transfer (MMT) market. The money transfer market is currently estimated to be a $700 billion annual industry, of which $350 billion is reported through traditional means of money transfer through services such as Western Union & MoneyGram. The other $350 billion goes unreported because of non-traditional money transfers such as sending cash via snail mail & cash delivered during travel. The mobile phone, a now ubiquitous device across the globe, is the key to capturing a piece of the existing reported $350 billion market, & more importantly capturing an even larger percentage of the $350 billion which is currently untapped.

The mobile phone offers not only a more convenient way of transferring money, but is also a less expensive method for the consumer. Sending money via Western Union for example is quickly becoming a dated solution & as consumers realize the simplicity & the many advantages of money transfer via mobile the likes of Western Union will need to adapt their services to the  mobile phone or their business will suffer significantly.

Like all great opportunities there tend to be hurdles that we must work together to overcome. In a post 9-11 environment we a forced to deal with many new strict laws & regulations that will unintentionally impede the growth of the mobile money transfer market. The larger regulatory hurdles which are causing the most concern include the global patchwork of laws, the fact that current legal frameworks do not fully cover cross-border remittances, compliance is expensive, & most importantly the pace of regulation has not kept up with pace of technology innovation.

Within the United States, we are burden with even more regulations. U.S. regulations include property law, consumer protection law, AML/CFT/KYC/OFAC (also known as the alphabet soup of regulation), privacy law, telecommunications law, the Federal Money Service Business registration, & lastly the State Money Transmitter License all plaguing the industry.

Since inaction is not a viable option, the following actions for moving forward with MMT were recommended by Gilbert: 1) we must close the gap between that exists between innovations of the mobile network operator (MNO) & the regulatory goals, 2) we need inclusive planning processes, 3) we need to address consumer demand, & 4) we need to balance regulations with service-based trust & safety.

If we work together inside this mobile payment ecosystem these hurdles in comparison to the opportunity that exists are insignificant. The goal is to move quickly in order to meet consumer demand while keeping true to the regulatory compliances before us.

Brian Kirk
VP Business Development
NetworkIP & Jaduka

Mobile Money Transfer

Sunday, November 9th, 2008

Earlier this week I departed from Austin & boarded one of three flights that would eventually land me in Dubai, which is serving as this year’s host city for the Mobile Money Transfer (MMT) conference that I will participate in. As noted by the conference organizers, there are significant profits to be made out of MMT. Only a finite group of market leaders such as Safaricom who developed M-PESA & Globe’s G-Cash have proven it, & now mobile network operators, banks, micro-finance institutions, money transfer networks & technology providers (like NetworkIP & Jaduka), are mobilizing in an attempt to grab a share of the market.

According to a study by Juniper Research, mobile remittances & contactless Near Field Communications (NFC) will account for 50% of the overall mobile payment market globally by 2013. The mobile payments market, currently dominated by purchases of digital goods such as ringtones, music & games, is expected to be led by mobile money transfers & NFC for purchases in the future. This will boost the overall m-payments market by a factor of ten until 2013.

At NetworkIP & Jaduka we are constantly looking at new services & products that can easily be powered on our ever growing network & platform. For the next four days at MMT08 I will meet with many of the thought leaders in the mobile payment industry & will participate in a variety of conference sessions in an effort to build NetworkIP’s knowledge of this evolving space as we continue to seek new ways to leverage the power of our platform to bring success to our customers & partners.

Brian Kirk
VP Business Development
NetworkIP & Jaduka